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Sun-safe surf hats, made in Thailand. Free delivery in Thailand until 31 Dec 2026 SHOP HATS

Returns

We want you to be happy with your AQUATIQUE hat. If something is not right, tell us and we will sort it out.

Changed your mind

You can ask to return an unused hat within [TODO-MATT: return window, in days from receipt] of receiving it. The hat must be unworn, unwashed and in its original condition. [TODO-MATT: tags / packaging requirement]

A note on hygiene

A hat sits on your head, so for hygiene reasons we cannot take back a hat that has been worn, washed or altered when you simply changed your mind. [TODO-MATT: confirm this rule] This does not apply to a faulty or wrong item, see below.

Faulty or wrong item

If your hat arrives damaged, faulty, or is not the colour or style you ordered, contact us within [TODO-MATT: reporting window for faulty or wrong items] with your order number and a photo. We will offer a replacement, an exchange or a refund. [TODO-MATT: which remedy is offered first, and who pays shipping]

How to request a return

  1. Message us on LINE or by email with your order number and the reason. See the contact page.
  2. We reply with the return address and instructions. Please do not send anything back before we confirm.
  3. When we receive and check the hat, we confirm the outcome by message.

Who pays for return shipping

[TODO-MATT: who pays return shipping for change of mind; for faulty or wrong items]

Refunds

Approved refunds are paid back to you, the method depending on how you paid. [TODO-MATT: confirm refund method for card, PromptPay and bank transfer] We process refunds within [TODO-MATT: refund time, in days after we confirm the return]. Original delivery charges are refunded when [TODO-MATT: when delivery is refunded].

Your legal rights

This policy does not limit any right you have under Thai consumer protection law.